ITIL® 5 Foundation

ITIL 5 Foundation is the entry point for all learners. It introduces the shared language, core concepts, and unified lifecycle for managing digital products and services. This course establishes a foundational understanding of value creation, collaboration, governance, and continual improvement. By attending this course it will prepare you for the examination leading to the ITIL® 5 Foundation Certificate from PeopleCert.

• What ITIL is and what it is not. Who is the owner and other general information.
• What are the drivers for better IT Management, useful guidance and what are best practices.
• Definition of Service, Service Management and IT Service Management.
• Functions, Roles and Processes.

• Focus on value.
• Start where you are.
• Progress iteratively with feedback.
• Collaborate and promote visibility.
• Think and work holistically.
• Keep it simple and practical.
• Optimize and automate.

• Organizations and people.
• Information and technology.
• Partners and suppliers.
• Value streams and processes.

• Describe the ITIL service value system.
• Describe the interconnected nature of the service value chain and how this supports value streams.
• Describe the inputs, outputs and purpose of each value chain activity: Plan, Improve, Engage, Design & Transition, Obtain & Build, Deliver & Support

• General Management Practices: Continual Improvement
• General Management Practices: Information Security Management
• General Management Practices: Relationship Management
• General Management Practices: Supplier Management
• Service Management Practices: Availability Management
• Service Management Practices: Capacity and Performance Management
• Service Management Practices: Change Control
• Service Management Practices: Incident Management
• Service Management Practices: IT Asset Management
• Service Management Practices: Monitoring and Event Management
• Service Management Practices: Problem Management
• Service Management Practices: Release Management
• Service Management Practices: Service Configuraion Management
• Service Management Practices: Service Continuity Management
• Service Management Practices: Service Desk
• Service Management Practices: Service Level Management
• Service Management Practices: Service Request Management
• Technical Management Practices: Deployment Management

• • Individuals who require a basic understanding of the ITIL® framework and how it may be used to enhance the quality of IT service management within an organisation.
  • IT professionals that are working within an organisation that has adopted and adaptedITIL® who need to be informed about and thereafter contribute to an ongoing service improvement programme.
  • Anyone who is looking to upgrade their ITIL v3 certification and knowledge.