Semos Education | The Largest IT Educational Center in Europe

reserve a seat

Description
Content
Target Audience
Certificates

The purpose of the ITIL Foundation certificate in IT Service Management is to obtain knowledge of the ITIL® terminology, structure and basic concepts and to comprehend the core principles of ITIL® practices for Service Management.

Service management as a practice
The service lifecycle
Generic concepts and definitions
Key principles and models
Processes
Functions
Roles
Technology and architecture
ITIL® qualification scheme

Individuals who require a basic understanding of the ITIL® framework and how it may be used to enhance the quality of IT service management within an organisation.

IT professionals that are working within an organisation that has adopted and adapted ITIL® who need to be informed about and thereafter contribute to an ongoing service improvement programme.

The price includes an official exam that is taken on the last day of the training.

Description

Content

Service management as a practice
The service lifecycle
Generic concepts and definitions
Key principles and models
Processes
Functions
Roles
Technology and architecture
ITIL® qualification scheme

Target Audience

Individuals who require a basic understanding of the ITIL® framework and how it may be used to enhance the quality of IT service management within an organisation.

IT professionals that are working within an organisation that has adopted and adapted ITIL® who need to be informed about and thereafter contribute to an ongoing service improvement programme.

Certificates

The price includes an official exam that is taken on the last day of the training.

Past experiences

What people say about us

- Marko Krstevski Microsoft .NET Academy

Seeking to expand my knowledge, I decided to enroll in Semos Education, where I am gaining the necessary knowledge and experience.
- Teodor Markovski Student

The desire to become a Cloud architect led me to Semos Education. I am thrilled by the positive experiences of former students and the way in which the instructors and Career Center take care of the students.
- Viktorija Georgieva Summer Mentorship Program for Python Develope

The reputation of Semos Education for quality training and the opportunity to learn from experienced instructors played an additional significant role in my decision.
- Borche Peltekovski Accredited Academy for Graphic Design

After completing my studies at Semos Education, I envision myself working in a technology company, such as Samsung, Apple, or a company of similar caliber.