Remote Course for ITIL 4 Specialist – Create, Deliver & Support

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Description
Content
Target Audience
Benefits
Certificates

The ITIL® Specialist – Create, Deliver & Support (CDS) is one of five courses needed to achieve ITIL 4’s Managing Professional (MP) designation.

This 3-day course covers the core service management activities to cover the ‘creation and support’ of services.

The course agenda covers the following ITIL 4 practices to help you understand the major factors that contribute to the successful creation, delivery, and support across ITIL’s new service value system (SVS) business model.

To follow this course you need to have passed ITIL V4 Foundation.

Service design price and orchestration
Software development and management
Deployment management
Release management
Service validation and testing
Change enablement
Ensuring stakeholder satisfaction
Service Desk
Incident management – detection and resolution
Problem management
Knowledge management
Service level management
Monitoring and event management
Service management as a practice 
The service lifecycle 
Generic concepts and definitions 
Key principles and models 
Processes 
Functions 
Roles 
Technology and architecture 
ITIL® qualification scheme

This course is aimed at IT service management practitioners who are seeking to obtain the ITIL Managing Professional (MP) designation, and/or responsible for the operation of IT-enabled and digital services and for end-to-end support and delivery.

Roles include:

Service Desk Directors/Managers;
IT Infrastructure & Support Directors/Managers;
Problem, Change, and Release Managers;
DevOps Directors/Managers;
Continual Improvement Program/Project Directors/Managers;
Senior Service & Support Analysts;
Process/Practice Owners;
Service Level Management Directors/Managers

Understand how to plan and build a service value stream to create, deliver, and support services:

Learn the concepts and challenges that relate to organisational structure, team capabilities, roles, and culture across the SVS
Understand the value of positive communications
Understand the planning and management of resources in the SVS
Understand the value and use of IT across the SVS
Discover how relevant ITIL practices contribute to creation, delivery, and support across the SVS and value streams:
Learn how to design, develop, and transition a value stream using ITIL practices
Learn how to better provide user support using ITIL practices
Learn how to create, deliver, and support services:
Discover how to prioritize, structure, and coordinate work and activities
Understand buy versus build considerations, sourcing options, and service integration management (SIAM)

The price includes an official exam that is taken on the last day of the training.

Description

The ITIL® Specialist – Create, Deliver & Support (CDS) is one of five courses needed to achieve ITIL 4’s Managing Professional (MP) designation.

This 3-day course covers the core service management activities to cover the ‘creation and support’ of services.

To follow this course you need to have passed ITIL V4 Foundation.

Content

Service design price and orchestration
Software development and management
Deployment management
Release management
Service validation and testing
Change enablement
Ensuring stakeholder satisfaction
Service Desk
Incident management – detection and resolution
Problem management
Knowledge management
Service level management
Monitoring and event management
Service management as a practice 
The service lifecycle 
Generic concepts and definitions 
Key principles and models 
Processes 
Functions 
Roles 
Technology and architecture 
ITIL® qualification scheme

Target Audience

Roles include:

Service Desk Directors/Managers;
IT Infrastructure & Support Directors/Managers;
Problem, Change, and Release Managers;
DevOps Directors/Managers;
Continual Improvement Program/Project Directors/Managers;
Senior Service & Support Analysts;
Process/Practice Owners;
Service Level Management Directors/Managers

Benefits

Understand how to plan and build a service value stream to create, deliver, and support services:

Learn the concepts and challenges that relate to organisational structure, team capabilities, roles, and culture across the SVS
Understand the value of positive communications
Understand the planning and management of resources in the SVS
Understand the value and use of IT across the SVS
Discover how relevant ITIL practices contribute to creation, delivery, and support across the SVS and value streams:
Learn how to design, develop, and transition a value stream using ITIL practices
Learn how to better provide user support using ITIL practices
Learn how to create, deliver, and support services:
Discover how to prioritize, structure, and coordinate work and activities
Understand buy versus build considerations, sourcing options, and service integration management (SIAM)

Certificates

The price includes an official exam that is taken on the last day of the training.

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