PL-7008: Create agents in Microsoft Copilot Studio

This course explores how business users can create, manage, and enhance no-code conversational agents using Microsoft Copilot Studio to streamline support and internal operations. Participants will learn how to build intelligent agents that simulate human conversation, automate tasks, and guide users through structured interactions using topics, entities, and variables. With hands-on modules, learners gain practical experience in designing agents, integrating them with tools like Power Automate and Omnichannel, and deploying them within Microsoft Teams using Dataverse for Teams.

The course also introduces advanced features such as generative answers powered by Microsoft 365 Copilot, enabling agents to deliver more personalized and dynamic responses. By the end, learners will be equipped to build and refine AI-powered assistants that improve efficiency, reduce manual workload, and enhance user experience across departments—without writing a single line of code.

Contents:

• Building an Initial Agent to create intelligent conversational agents using Microsoft Copilot Studio’s no-code interface.
• Managing Topics in Copilot Studio to design structured conversation flows with trigger phrases and guided paths for user interaction.
• Working with Entities and Variables to personalize agent responses and guide conversations based on user input and business context.
• Enhancing Agents with Integrations to extend functionality using Power Automate and connect with Omnichannel for Customer Service.
• Creating Agents with Dataverse for Teams to deliver fast, personalized support by integrating AI agents into team environments.
• Completing a Guided Project to apply all learned concepts by building a fully functional agent using natural language and generative features.
• Using Generative Answers in Agents to improve response quality by leveraging Microsoft 365 Copilot’s AI-powered content generation.

This course is intended for business professionals who want to build intelligent, no-code conversational agents using Microsoft Copilot Studio. It is suitable for individuals across roles who are looking to automate routine tasks, improve service delivery, and enhance user experiences by integrating AI into their workflows. Learners will gain practical skills in creating, managing, and enhancing agents using topics, variables, and integrations with tools like Power Automate and Dataverse for Teams.

Create agents in Microsoft Copilot Studio, issued by Microsoft upon successful completion of the applied skills assessment.