The Implementing Cisco Advanced Call Control and Mobility Services (CLACCM) course covers advanced call control and mobility services. You will learn how to use Cisco® Unified Communications Manager features to consolidate your communications infrastructure into a scalable, portable, and secure collaboration solution. Through a combination of lessons and hands-on experiences, you will also learn about a wealth of other features such as Globalized Call Routing, Global Dial Plan Replication, Cisco Unified Mobility, Cisco Extension Mobility, Device Mobility, Session Initiation Protocol Uniform Resource Identifier (SIP/URI) call routing, Call Admission Control, Cisco Unified Communications Manager Express and Survivable Remote Site Telephony (SRST) gateway technologies, Cisco Unified Border Element Call deployments, signaling and media protocols, call coverage, and time of day routing.
This course prepares you for the 300-815 Implementing Cisco Advanced Call Control and Mobility Services (CLACCM) exam. This course also earns you 40 Continuing Education (CE) credits towards recertification.
Before taking this course, you should have the following knowledge and skills:
- Internet web browser usability knowledge and general computer usage
- Basic understanding of networking technologies
- Basic understanding of voice and video
- Describe the different codecs and how they are used to transform analogue voice into digital streams
- Knowledge of Cisco Internetworking Operation System (Cisco IOS XE) command line
- Describe the Cisco Collaboration solutions architecture
- Define collaboration and describe the main purpose of key devices in a Cisco collaboration on-premises deployment model
- Configure and modify required parameters in Cisco Unified CM including service activation, enterprise parameters, CM groups, time settings, and device pool
- Deploy and troubleshoot IP phones via manual configuration within Cisco Unified CM
- Describe and configure endpoints and commonly required features
- Compare the IP Phone signaling protocols of Session Initiation Protocol (SIP), H.323, Media Gateway Control Protocol (MGCP), and Skinny Call Control Protocol (SCCP)
- Analyze traffic patterns and quality issues in converged IP networks supporting voice, video, and data traffic
- Define Quality of Service (QoS) and its models
- Describe the call setup and teardown process for a SIP device including codec negotiation using Session Description Protocol (SDP) and media channel setup
- Manage Cisco Unified CM user accounts (local and via Lightweight Directory Access Protocol [LDAP])
- Describe a dial plan and explain call routing in Cisco Unified Communications Manager
- Configure dial plan elements within a single site Cisco Unified CM deployment including Route Groups, Local Route Group, Route Lists, Route Patterns, Translation Patterns, Transformations, SIP Trunks, and SIP Route Patterns
- Implement basic globalized call routing within a Cisco Unified Communications Manager cluster
- Configure calling privileges in Cisco Unified Communications Manager
- Implement toll fraud prevention
- Implement common endpoint features including call park, softkeys, shared lines, and pickup groups
- Implement Public Switched Telephone Network (PSTN) access using Media Gateway Control Protocol (MGCP) gateways
- Implement a Cisco gateway for PSTN access
- Deploy a simple SIP dial plan on a Cisco Interrupt Service Routine (ISR) gateway to enable access to the PSTN network
- Implement and troubleshoot media resources in Cisco Unified Communications Manager
- Manage Cisco Unified CM access to media resources available within Cisco Unified CM and Cisco ISR gateways
- Describe tools for reporting and maintenance including Unified Reports, Real Time Monitoring Tool (RTMT), Distributed Resource Scheduler (DRS), and Call Detail Records (CDRs) within Cisco Unified CM
Modules and Learning Path
- Module 1: Analyzing and Troubleshooting Signaling and Media Protocols
- Module 2: Implementing Cisco Unified Communications Manager Supplemental Services
- Module 3: Implementing Call Coverage in Cisco Unified Communications Manager
- Module 4: Configuring and Troubleshooting Cisco Unified Communications Manager Device Mobility
- Module 5: Configuring and Troubleshooting Cisco Unified Communications Manager Extension Mobility
- Module 6: Configuring and Troubleshooting Cisco Unified CM Unified Mobility
- Module 7: Implementing Cisco Unified Communications Manager Express
- Module 8: Implementing Globalized Call Routing
- Module 9: Implementing Remote Site Survivability
- Module 10: Implementing Call Admission Control in Cisco Unified Communications Manager
- Module 11: Implementing URI Calling in Cisco Unified Communications Manager
- Module 12: Troubleshooting Multisite Cisco Unified Communications Manager Deployments
- Module 13: Implementing Intercluster Lookup Service (ILS)
- Module 14: Configuring and Troubleshooting Cisco Unified Border Element
This course is designed for collaboration engineers and administration professionals in job roles such as:
Upon completing this course, participants will be prepared to pursue the Cisco Certified Specialist – Enterprise Wireless Design certification, validating their advanced skills in designing Cisco wireless networks. Additionally, participants will receive a certificate from Semos Education recognizing their completion of the Designing Cisco Enterprise Wireless Networks (ENWLSD) training.
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