The ITIL® courses on this page are offered by ITSM CENTER d.o.o. ATO/Affiliate of AXELOS Limited. ITIL® is a registered trade mark of AXELOS Limited. All rights reserved.
The purpose of the ITIL Foundation certificate in IT Service Management is to obtain knowledge of the ITIL® terminology, structure and basic concepts and to comprehend the core principles of ITIL® practices for Service Management.
- Individuals who require a basic understanding of the ITIL® framework and how it may be used to enhance the quality of IT service management within an organisation.
- IT professionals that are working within an organisation that has adopted and adapted ITIL® who need to be informed about and thereafter contribute to an ongoing service improvement programme.
Exam is included in the course price.
- Service management as a practice
- The service lifecycle
- Generic concepts and definitions
- Key principles and models
- Technology and architecture
- ITIL® qualification scheme
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