ITIL® V4 Foundation

Skopje
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Begin date
18 Oct 2021
Number of Classes
24
Course price
800 EUR

The ITIL® courses on this page are offered by ITSM CENTER d.o.o. ATO/Affiliate of AXELOS Limited. ITIL® is a registered trade mark of AXELOS Limited. All rights reserved.

Course description

The purpose of the ITIL Foundation certificate in IT Service Management is to obtain knowledge of the ITIL® terminology, structure and basic concepts and to comprehend the core principles of ITIL® practices for Service Management.

Audience

  • Individuals who require a basic understanding of the ITIL® framework and how it may be used to enhance the quality of IT service management within an organisation.
  • IT professionals that are working within an organisation that has adopted and adapted ITIL® who need to be informed about and thereafter contribute to an ongoing service improvement programme.

Exam is included in the course price.


Course outline

  • Service management as a practice
  • The service lifecycle
  • Generic concepts and definitions
  • Key principles and models
  • Processes
  • Functions
  • Roles
  • Technology and architecture
  • ITIL® qualification scheme

Contact person

Irena Ivanovska
Head of ITIL Training Department
+389 70 246 146

Contact person for 
International 
Business
Development

Marko Serafimovski
Head of International Business Development
+38978441867

Certificate: ITIL® Foundation 

Candidates will be awarded ITIL® Foundation certification upon successfully passing the certification exam.

The ITIL® Foundation certificate in IT Service Management is not intended to enable the holders of the certificate to apply the ITIL® practices for Service Management independently.

Payment

  • Payment in cash with payment slip or debit cards
  • Payment in installments with credit cards
  • Payment in installments without interest with credit cards of Stopanska Banka
  • Payment by invoice